About ECS Newsletter
Official Updates on Kenya's Digital Government Services
Our Mission
The ECS Newsletter is published weekly and serves as a public affairs and human-impact communication tool. The team highlights:
- Citizen-centered digital transformation reports
- Vendor-side explanations of ECS technology
- Simple breakdowns of policy impact (non-political)
- Real user experiences, including diaspora voices
- ECS's role in shaping modern digital public service
About Electronic Citizen Solutions LLP
Electronic Citizen Solutions LLP (ECS) powers over 22,000 digitized government services across ministries, departments and agencies in Kenya.
As the vendor and technical architect behind Kenya's digital transformation, ECS must communicate the human impact of its work. The ECS Newsletter narrates how technology improves real lives, from a citizen-centric and vendor-focused perspective.
Our Team
David Kiprono
Director, Public Affairs & Government Relations
Leads and coordinates the Public Affairs & Government Relations team at Electronic Citizen Solutions LLP. Oversees the strategic direction and ensures alignment with organizational goals for effective communication of digital transformation initiatives across government services.
Team Members
Vivian
Brand Custodian
Manages day-to-day team operations and serves as the direct line manager for the team. Ensures ECS brand identity is applied consistently across all outputs and coordinates team deliverables.
Elaine
Lead Research
Tracks national digitization, government service reforms, ministry updates, and policy changes.
Raymond
Technical Research Support
Provides backend explanations, system architecture clarity, and technical accuracy.
Keziah
People Insights
Conducts human-centered research and documents user journeys across digital government services. Maps citizen interactions with platforms to identify improvements and impact areas.
Foursiah
Lead Coordinator + Diaspora & People Insights
Gathers diaspora experiences and conducts field research across Kenya. Captures stories from Kenyans abroad and on-ground citizen feedback for newsletter content.
Jesse
Lead Writer + Newsletter App&Website Developer
Writes weekly newsletters, maintains narrative consistency, and implements the digital newsletter platform.
Our Approach
Citizen-centered reports based on real user experiences
Vendor-perspective explanations of technology
Simple, relatable language
Non-political and factual
Balanced between citizen impact and technical clarity